Okay. So there are reasons to whine and complain about the “Big A”. Some would say the “A” stands for another choice word due to Amazon’s supposed evil actions in the marketplace. I hear writer folks complaining about Amazon/KDP/Authors Central saying that – ”They never answer my questions.” or ”They mess up my rankings.” or ”They take forever to respond to email inquiries.” I would say to those who whine, time to GET REAL.
Get Real Point # 1 – Amazon could care less about you. (unless you sell a gazillion books a year) - Amazon sells more books than anyone in the world. No one is as good at it as they are. Your teeny weeny title just isn’t important to them. You ARE NOT on their radar screen as someone they have to impress. They may even act in ways that scream out – “Please go away”. That’s life.
Get Real Point #2 – Amazon is NOT going to provide you with a glowing customer service experience. They will take 3 days, 7 days, whatever # of days they feel like to get around to answering your question/concern/complaint via email. Hey – that’s why so many big organizations are using email as a way to correspond to customer service inquiries – THEY JUST DONT CARE !!! YOU’RE NOT IMPORTANT TO THEM !!!
Get Real Point #3 – No other distribution site is trying to do more for writers, especially for independent writers. Amazon created KDP Select for writers to boost sales for writers AND for Amazon. It works. Hands down not a single indie writer that I’ve connected with is reporting a bad experience. Some are simply reporting a “less” good experience. I would venture to say it has helped more indie writers sell more books than anything else that’s happened in the past few years. Now its a big world out there, so I’m certain that there are folks out there who would vehemently disagree and no doubt could tell some type of horror story about Amazon/KDP Select that would curl my hair, but they would be the exception. But, here’s the flip-side….. - you no likey, then you no sign up-ey. Optional baby! But don’t bitch and moan about the world’s most successful and innovative book distribution site when they are REALLY trying to do something good for themselves AND for writers.
– Okay, so now I can dispense with the silly “Bullet Points”. Realize what Amazon is and what it will NEVER be. It is not your PARTNER. It is not your friend or enemy. It is not in the business of making you the next bestselling writer. It is simply a place through which all of us can choose to distribute our product. Take it just as it is. Don’t expect anything. Once you get this concept locked in your brain, THEN maximize what Amazon can do for you. Take advantage of what they offer. Explore other distribution sites. Selling books is a business. Amazon sells more than anyone. That gives them them power in the marketplace. You, as a teeny little writer with a few titles selling a few thousand copies a month/quarter/year DO NOT matter to them.
Now – get busy selling books! And use Amazon to assist in that endeavor (or use someone else). We need them, more than they need us.